Many companies over the years build their own, so called 'homegrown' solutions. Many companies switched in the recent years to standard applications, either for Enterprise Resource Planning, Customer Relationship Management, Product Lifecycle Management or even other purposes. Homegrown or standard solutions, both need from time to time to be customized. As long as business questions today differ from those yesterday, applications need to change to deliver answers to these questions. A well-structured application customization request procedure enhance the ability to manage these requests.
Monitoring development of customizations is critical to keep a maintainable application infrastructure. Next to the fact that customizations in general are expensive to be implemented, they often cause extra complexity when updating the standard applications, adding costs to these updates as well. All of these implications need to be evaluated and a sound business driven decision need to be made before actual implementation of the request should be done. Exactly this is what EZ-Workflow enables.